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TRUCK INDUSTRY FOCUS GROUP
The main project goal is to identify management and organizational solutions to achieve efficiency and effectiveness for after-sales service networks in the Truck industry. In particular the project is based on the following sub-objects:
  • Identification of main service processes  
  • Analysis of service process efficiency (cost and time)
  • Analysis of service process effectiveness (quality and service mix)
  • Identification of improvement solutions.

The research project involves the Italian division of four major European Truck companies (VOLVO TRUCK, IVECO, DAF and MAN).

 

Project in collaboration ExxonMobil – Mobil Delvac.

 

Contact: Giuditta Pezzotta - This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

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