Paolo Gaiardelli_

Paolo Gaiardelli
Associate professor

He is an Associate Professor at Department of Management, Information and Production Engineering of the University of Bergamo. His research activities mainly focus on organisation and management of after-sales services with a specific interest in automotive and truck industry. Recently, his interests has extended to servitization and Product-Service Systems. He is now involved in studying how to support manufacturing companies in redesigning and optimizing their service operations. In particular, he is working on how the adoption of the lean thinking paradigms can support companies in increasing the efficiency and effectiveness of product-service design, development and management, as well as assessing the role of lean management in operations management trends, with reference to its main social, environmental and technological trends.

He is also senior researcher of the ASAP Service Management Forum, an Italian joint industry-academic initiative aiming at promoting the culture and the excellence of service management through research projects, practice, education and technological transfer. 

Main pubblications

  1. Tortorella, G. L., Fettermann D.C. Piñeres, A. and Gaiardelli, P. The moderating effect of JIT on the relationship between socio-technical practices and the performance of quality and workers’ health (2019) Human Factors and Ergonomics in Manufacturing. DOI: 10.1002/hfm.20776
  2. Resta, B., Gaiardelli, P. and Dotti, S. Exploring the role of human factor in Lean Management (2019) International Journal of Lean Six Sigma, Vol 10, No.1,
  3. Ardolino, M., Rapaccini, M., Saccani, N., Gaiardelli, P., Crespi, G. and Ruggeri C. The role of digital technologies for the service transformation of industrial companies (2018) International Journal of Production Research, Vol 56, No. 6, pp. 2116-2132. DOI: 10.1080/00207543.2017.1324224
  4. Resta, B. Powell, D.J., Gaiardelli, P. and Dotti, S. Towards a framework for lean product-oriented product service systems (2015) CIRP Journal of Manufacturing Science and Technology, Vol. 9, pp. 12-22. DOI 10.1016/j.cirpj.2015.01.008
  5. Gaiardelli, P., Resta, B., Martinez, V., Pinto, R. and Albores, P. A classification model for product-service offerings (2014) Journal of Cleaner Production, Vol. 66, pp. 507-519. DOI 10.1016/j.jclepro.2013.11.032

Teaching courses
Official website