13/10/2014, Bergamo, Palazzo dei Contratti e delle Manifestazioni
CEO Meeting ASAP Service Management Forum “SMART SERVICES FOR SMART CITIZENS”
Research Group on Industrial Engineering, Logistics and Service Operations (CELS)
In collaboration with ASAP Service Management Forum
Moment of meeting for members of high management of companies belonging to the community of ASAP Service Management Forum, happened October 13, 2014, at Palazzo dei Contratti e delle Manifestazioni, Bergamo, in preparation for the XI Conference ASAP SMF “Smart Services for Smart Citizens – Opportunità e Sfide per le Soluzioni Business to Community”. The conference will address the topic of “smart services” with the goal to verify and to understand the challenges that the industrial companies will have to take for the development of business models “service-based” of the future.
The meeting’s aim was to identify and to discuss the key topics related to the Smart Services and how they could be embedded in the Corporate level, analyzing the possible impacts for the product-service chains. Key-note speaker of the event was Stefano Andreani, Research and Teaching Associate of the Graduate School of Design at Harvard University, who presented the project “Bergamo 2035. A new urban concept “. This project, in collaboration with Harvard University and University of Bergamo, is developing new strategies and organizational methodologies for integrated urban ecosystems called ”community-centered”.