The main project goal is to identify management and organizational solutions to achieve efficiency and effectiveness for after-sales service networks in the Truck industry. In particular the project is based on the following sub-objects:
- Identification of main service processes
- Analysis of service process efficiency (cost and time)
- Analysis of service process effectiveness (quality and service mix)
- Identification of improvement solutions.
The research project involves the Italian division of four major European Truck companies (VOLVO TRUCK, IVECO, DAF and MAN).
Project in collaboration ExxonMobil – Mobil Delvac.
Contact: Giuditta Pezzotta – giuditta.pezzotta@unibg.it
