XI Conference ASAP SMF

20-21/11/2014, Bergamo, Palazzo dei Contratti e delle Manifestazioni

XI Convegno ASAP Service Management Forum “SMART SERVICES FOR SMART CITIZENS – Opportunità e Sfide per le Soluzioni Business to Community”

Research Group on Industrial Engineering, Logistics and Service Operations (CELS)

In collaboration with ASAP Service Management Forum


The XI National Conference ASAP Service Management Forum was held on 20th and 21st November, 2014 at the Palazzo dei Contratti e delle Manifestazioni. The event, organized by ASAP Service Management Forum researchers, was an initiative in collaboration with five Italian universities including CELS Research Group of the University of Bergamo. The event was attended more than 130 people.

The main topic has focused on the “smart services” to understand how the challenges that the companies and the industrial consulting would undertake the development of business models “service-based” of the future. In particular, we tried to understand how companies will have to rethink its organization, process management, communication with partners and other stakeholders involved, as well as develop new skills for the design, development and delivery of “Smart Services “.

The keynote speakers was from academia and industry world, including representatives of ABB, Aston Business School, Canon, GGF Group, IBM, Piaggio & C., Samsung and many others.

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