A process reference model developed and endorsed by the Supply Chain Council (SCC) as a standard framework to map sales and service activities within the Supply Chain Management context.
It describes all those processes involved in the interaction between a company and its customers through the use of Plan, Relate, Sell, Contract and Assist processes.
It provides a set of metrics to systematic measure their performance and observed trends and it enables possible benchmarking and improvement actions.
The CCOR-model allows enterprises to connect more consistently their corporate sales and service strategic and operational activities and to assess the cause and effect relationships among operational drivers.
Project in collaboration with Supply Chain Council.
Contacts: Sergio Cavalieri –; Elena Legnani –

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